Fulfilment Policy | Moc Web Marketing

At Moc Web Marketing, we are committed to ensuring customer satisfaction. Please review our policies below:

1. Refunds

Customers may request a refund within 30 days from the date of payment. Refunds will be issued to the original payment method.
Services that have already been provided are non-refundable.
To request a refund, please contact us via our contact form or email us at fmocjr@yahoo.com.

2. Cancellations

Customers must provide at least 24 hours' notice to cancel a service without incurring fees.
If a service has already started, customers will only be required to pay for the portion of the work completed at the time of cancellation, rather than the full project cost.
Cancellations made prior to the 24-hour notice period will qualify for a 100% refund.
Cancellations made within 24 hours of the project start may result in a credit being offered instead of a refund.

3. Service Fulfillment

Our services are delivered as described in each individual project. Delivery times may vary depending on the scope of the project.
In the event of a delay, please contact your account manager for assistance. If the delay is within our control, we may offer a credit for the inconvenience. However, delays caused by factors beyond our control are not eligible for refunds or credits.

4. Customer Support

For any inquiries regarding refunds, cancellations, or fulfillment issues, please reach out to us via our contact form or by emailing fmocjr@yahoo.com.